~physiologoius

Madhur Kashyap

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Help !!!

Thu Nov 16, 2006, 5:55 PM

Mood: Irritated
Drinking: H2O

Hello,

You might have noticed that I have bought a print account. I was lured by the fact that it is a one time payment and would automatically get convereted to PrintsII. Though I am not sure if to sell prints you need to be subscribed to deviantArt or not?

BTW, I have uploaded a couple of prints lately. But now having some issue. Tried to contact the Prints team but did not get any reply. So, I was wondering if anybody can help me out.

Is there a limit on the file size which you can upload? I am asking this because I have had success in uploading a ~ 25MB (1:1) prints but unable to do it for prints ~ 36 MB (1.5:1).

It keeps saying Loading .... for a while and then comes back to the Step 3 page, where it shows, I still need to "Provide Details" for the Prints.

Also, I am able upload Postcard Sizes of the same print.

Thanks for your help.

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*genesis1979 Nov 16, 2006, 9:34:10 PM

Buying a Print Account includes by my best estimates a three month subscription to dA. Mine is about to run out but the Print Account will continue on regardless of whether I resubscribe or not.

All of my Prints that I submit in 1.5:1 are somewhere in the range of 10-25Mb. I learned early on that it just plain takes forever for one to go through. Every now and then I try my luck at submitting two but usually one fails. Since the switch is being made to PrintsII there are some bugs in the system that are being worked through right now...

It just takes some patience to deal with. Best thing to do is walk away for about half an hour while your file is uploading. If you only want to submit the one Print size then click on Back to Products and then Continue. If all has gone well you'll get a message telling you that your Print should be approved soon. Of course, that doesn't mean that it really will be...

If you need any clarifying on an issue I have had just about every problem there is with the system so far. While I'm not an admin I'm certainly more reachable than one!

Cheers and good luck!

~Karen.

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*bluesman219 Nov 17, 2006, 8:52:37 AM

You need to get am FTP program to transfer your images to Devart.
FTP Commander is an easy one to use.

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~physiologoius Nov 17, 2006, 9:45:39 PM

Yeah ... 3 months of free subscription ... and its good to hear that one need not be subscribed to keep the online store active. So, its just a one time payment in true sense

.

Well I figured out the problem, When created the image in gimp and exported it .. it saved it with 299x299 DPI specs. This was causing trouble to DA. I changed it to 300x300 and it worked fine.

Gimp always does that ... dunno why... I guess you should give ftp a try .... I did and it works nicely.. much faster than HTTP method.

~physiologoius Nov 17, 2006, 9:47:49 PM

Thanks phil ... I got similar feedback from the Prints team. Apparently, the issue was with the JPG file itself. It had a resolution of 299x299 ...when I exported it from GIMP. Dunno why it happened. Gimp does that very often .... Once I corected the resolution everything went fine.

I like SmartFTP .. although it hardly matters which client do you use. Its much easier to upload via FTP. Thanks muchly for the help ...